Terms & Conditions

Introduction

Welcome to Kuymovie UK Ltd. These Terms & Conditions govern your use of our website (kuymovie.com) and the purchase of products and services from Kuymovie UK Ltd.

By accessing our website or making a purchase, you agree to be bound by these terms. If you do not agree to these terms, please do not use our website or purchase our products.

These terms were last updated on 6 May 2026 and are subject to change. Please review them regularly.

Company Information

Kuymovie UK Ltd is a company registered in England and Wales with the following details:

• Company Name: Kuymovie UK Ltd
• Company Number: 13874562
• Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• VAT Number: GB385742619
• Trading Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Website Use

Permitted Use

You may use our website for legitimate purposes in accordance with these terms. You agree not to:

• Use the website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Use automated systems to access the website without permission
• Reproduce, duplicate, or copy any content without permission
• Use the website to transmit malicious or harmful code

Intellectual Property

All content on this website, including text, images, logos, and design, is owned by Kuymovie UK Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Products and Services

Product Information

We strive to provide accurate product information, including specifications, pricing, and availability. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free.

Prices and availability are subject to change without notice. We reserve the right to discontinue products at any time.

Product Images

Product images are for illustrative purposes only and may not accurately represent the actual product. Colours and specifications may vary slightly from those shown.

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Order confirmation does not guarantee acceptance until we dispatch the product.

Pricing and Payment

Pricing

All prices are displayed in British Pounds (£) and include VAT where applicable. Prices are exclusive of delivery charges unless otherwise stated.

Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank transfers
• Financing options (subject to approval)
• Cryptocurrency payments (selected products)

Payment Security

All payment transactions are processed securely through PCI-compliant payment processors. We do not store complete credit card information on our servers.

Price Errors

In the event of a pricing error, we will contact you to confirm the correct price before proceeding with your order. You have the right to cancel if the correct price is unacceptable.

Delivery and Shipping

Delivery Options

We offer the following delivery options within the UK:

• Standard Delivery: 3-5 working days (£15)
• Express Delivery: 1-2 working days (£25)
• Showroom Collection: Free (Covent Garden)
• White Glove Service: Assembly and setup (£75)

Delivery Times

Delivery times are estimates and may vary based on product availability and location. We are not liable for delays beyond our reasonable control.

Delivery Requirements

Someone must be available to receive the delivery. Failed delivery attempts may incur additional charges.

Test Rides and Demonstrations

Test Ride Bookings

Test rides must be booked in advance through our website or by phone. We require a £50 refundable deposit to secure your booking.

Requirements

To participate in a test ride, you must:

• Be at least 18 years of age
• Provide valid identification
• Sign a liability waiver
• Wear appropriate clothing and footwear
• Follow safety instructions from our staff

Safety and Liability

You participate in test rides at your own risk. We recommend wearing a helmet, which we can provide. We are not liable for injuries or accidents during test rides, except where caused by our negligence.

Warranty and Returns

Product Warranty

All new products come with a manufacturer's warranty as follows:

• Frame: 5 years
• Motor and Battery: 2 years
• Components: 1 year
• Labour: 1 year

Return Policy

You have 14 days from delivery to return products for a full refund, provided:

• The product is unused and in original condition
• All original packaging and accessories are included
• You provide proof of purchase
• You contact us to arrange the return

Return shipping costs are your responsibility unless the product is faulty or incorrect.

Exchanges

Exchanges are available within 30 days of delivery, subject to stock availability and price differences.

After-Sales Service

Maintenance and Servicing

We offer comprehensive maintenance and servicing packages:

• Basic Service: £75 (6-month check-up)
• Full Service: £150 (annual comprehensive service)
• Premium Package: £299/year (unlimited services)

Spare Parts and Accessories

We stock a comprehensive range of genuine spare parts and accessories. Using non-genuine parts may void your warranty.

Limitation of Liability

Exclusion of Liability

To the fullest extent permitted by law, we exclude all liability for:

• Indirect or consequential loss or damage
• Loss of profits, revenue, or business
• Data loss or corruption
• Website downtime or inaccessibility

Product Liability

Our liability for defective products is limited to the purchase price of the product. We are not liable for personal injury or property damage arising from product misuse.

Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, or government actions.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these terms.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

Intellectual Property Rights

Our Rights

All intellectual property rights in our website, products, and services belong to Kuymovie UK Ltd or our licensors. You do not acquire any rights in our intellectual property except as expressly granted in these terms.

Your Content

By submitting content to our website (reviews, comments, photos), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display such content for marketing and promotional purposes.

Termination

We may terminate or suspend your access to our website immediately, without prior notice, for any reason, including:

• Breach of these terms
• Fraudulent or illegal activities
• Violation of intellectual property rights
• Threats to website security or integrity

Upon termination, your right to use our website ceases immediately.

Dispute Resolution

Governing Law

These terms are governed by and construed in accordance with English law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the English courts.

Alternative Dispute Resolution

We are committed to resolving disputes amicably. Before initiating legal proceedings, we agree to participate in alternative dispute resolution through mediation or arbitration.

Consumer Rights

Nothing in these terms affects your statutory rights as a consumer, including your right to a 14-day cooling-off period for distance contracts.

General Provisions

Entire Agreement

These terms constitute the entire agreement between you and Kuymovie UK Ltd regarding the use of our website and purchase of our products.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

Notices

All notices shall be in writing and sent to the addresses specified in our contact information or via email to [email protected].

Contact Information

If you have any questions about these Terms & Conditions, please contact us: